Gaya APA
Zeithaml, Valarie A., Mary Jo Bitner, Dwyane D. Gremler. (2009).
Services Marketing (Intergrating Customer Focus Across the Firm) 5th Edition (4th ed.).
New York:
McGraw-Hill.
Gaya Chicago
Zeithaml, Valarie A., Mary Jo Bitner, Dwyane D. Gremler.
Services Marketing (Intergrating Customer Focus Across the Firm) 5th Edition.
4th ed.
New York:
McGraw-Hill,
2009.
Text.
Gaya MLA
Zeithaml, Valarie A., Mary Jo Bitner, Dwyane D. Gremler.
Services Marketing (Intergrating Customer Focus Across the Firm) 5th Edition.
4th ed.
New York:
McGraw-Hill,
2009.
Text.
Gaya Turabian
Zeithaml, Valarie A., Mary Jo Bitner, Dwyane D. Gremler.
Services Marketing (Intergrating Customer Focus Across the Firm) 5th Edition.
4th ed.
New York:
McGraw-Hill,
2009.
Print.