Gaya APA
Zeithaml, Valarie A., Mary Jo Bitner, Dwayne D. Gremler. (2013).
Service Marketing (Integrating Customer Focus Across The firm) (Sixth Edition) (6th ed.).
New York:
McGraw-Hill.
Gaya Chicago
Zeithaml, Valarie A., Mary Jo Bitner, Dwayne D. Gremler.
Service Marketing (Integrating Customer Focus Across The firm) (Sixth Edition).
6th ed.
New York:
McGraw-Hill,
2013.
Text.
Gaya MLA
Zeithaml, Valarie A., Mary Jo Bitner, Dwayne D. Gremler.
Service Marketing (Integrating Customer Focus Across The firm) (Sixth Edition).
6th ed.
New York:
McGraw-Hill,
2013.
Text.
Gaya Turabian
Zeithaml, Valarie A., Mary Jo Bitner, Dwayne D. Gremler.
Service Marketing (Integrating Customer Focus Across The firm) (Sixth Edition).
6th ed.
New York:
McGraw-Hill,
2013.
Print.