Gaya APA
Tjiptono, Fandy. (2012).
Service Management (Mewujudkan Layanan Prima) (2nd ed.).
Yogyakarta:
Cv Andi Offset.
Gaya Chicago
Tjiptono, Fandy.
Service Management (Mewujudkan Layanan Prima).
2nd ed.
Yogyakarta:
Cv Andi Offset,
2012.
Text.
Gaya MLA
Tjiptono, Fandy.
Service Management (Mewujudkan Layanan Prima).
2nd ed.
Yogyakarta:
Cv Andi Offset,
2012.
Text.
Gaya Turabian
Tjiptono, Fandy.
Service Management (Mewujudkan Layanan Prima).
2nd ed.
Yogyakarta:
Cv Andi Offset,
2012.
Print.